Sunday, February 14, 2010

shoptoit sucks !

I've been using for some PPC (pay-per-click) advertising campaigns for my online store, on and off, for some time. Although the ROI is pretty low, I've been thinking to start some new campaigns. 

It's quite amazing how poorly implemented that site is. For merchants they don't provide even such simple tools for updating the list of products they wish to be advertised, all at once, in batch mode. So if you have some products that are out-of date, you're out-of-luck. There's no apparent way to replace them, through a new feed. There's not even a way to delete a product listing, not even manually. Mind boggling. Hello, CRUD, anyone ?

Adding to this deplorable state, any requests to their customer service, via email, on 3 separate addresses, seem to fall on deaf ears. They're probably too busy spewing nonsense on social networks, as they appear to be overly active on twitter and facebook, instead of caring for paying customers. 

Given this, I can highly recommend avoiding them. I'll be trying to get my remaining balance that's in my account and move to better providers.


Brendan Duddridge said...

Sorry it did not work out for you on It is our understanding that you have received a full refund and we apologize for the inconvenience. We really do try and give great customer service. Since your instance we have upgraded the platform to make it more user friendly for merchants, especially small and medium sized merchants serving Canadian shoppers.

Also, we found an error in our HelpDesk system that we have resolved. In all we have listened and made the changes to prevent this from happening in the future.

Unfortunately, we cannot make Canadians convert online, so ROI is tricky to measure. We have been very successful at matching qualified buyers to Canadian sellers and every month we deliver hundreds of thousands of sales leads to our merchants.

We are eager to make the Canadian shopping experience better and would be happy to help you reach our shoppers in the future.

Yours truly,
The Shop To It Team.

Anonymous said... is just a plague on google results.

I wish they'd go away@